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FAQ

This FAQs cover the list of questions that are asked most often from our clients. Our team of expertise redefines our clients’ evolution by providing an interactive enquiries’ platform to answer your questions.

If you have any enquiries that are not addressed in the FAQs, you may contact us for further clarification. Please note that these FAQs are subject to change according to current update(s).

FAQs

Trading

Does Mocaz Financial Markets allow scalping?

We do allow any trading strategy, including scalping.

What does leverage mean?

Leverage is the ratio of a margin amount to the borrowed amount: 1:100, 1:200, 1:300. 1:100 leverage means that, to open a trade, you should have 100 times less amount than the amount of a trade. In Mocaz Financial Markets, you may choose the leverage from 1:1 to 1:300.

What is the maximum you increase in spreads during volatile markets?

It is impossible to give a fixed maximum as it entirely depends on the market. Spreads are usually higher during important news announcements or in volatile markets.

Does Mocaz Financial Markets offer Rollover (Swap) free accounts?

In Mocaz Financial Markets, all account are swap free/rollover free/Islamic account by default.

Why I can't see/trade all symbols in the Market Watch window?

The number of symbols you see is set up in your platform settings. In order to extend the quotes list, please right click on the Market Watch window and select "Show all symbols".

Why I can’t see the position which executed in trading chart?

In Market, we provide two type of instrument which are Trade Able Instrument and View only Instrument. Those view only instrument could be identified by their grey color and without dot (.) at their back. The rest are Trade Able Instrument. If you want to see the position which are executed in trading chart, please open the instrument with dot (.) at the back. For example EURUSD. / GBPUSD. / USDJPY. etc.

Is Mocaz Financial Markets a dealing desk?

No, all trading orders are executed automatically, execution is STP (Straight-Through Processing).

Do you guarantee the execution of stop losses?

Mocaz Financial Markets guarantees the execution of Stop Loss orders. However, during fast markets or gaps, there is probability of a large slippage.

What is Equity Protection?

The equity protection functionality provides traders with control of risk of loss. Traders are given the possibility to automatically close all positions beyond a certain equity drawdown level.

How much margin is required to place a trade?

The amount of margin required to place a trade depends on which currency pair you are trading. If the currency pair starts with USD then it would simply require $200 margin for 1 mini lot trade, or $2,000 margin for 1 standard lot trade. If the currency pair does NOT start with USD then you would take the base currency, and find the pair that is matched with USD. Take the current price for that pair which is matched with USD and move the decimal to the right 3 spaces. This will tell you the current margin requirement for a 1 standard lot trade. Move the decimal to the right 2 spaces, and this will tell you the current margin requirement for a 1 mini lot trade, etc.

For example: If you are trading the USD/JPY it would require $200 margin for 1 mini lot trade. If you want to trade the EUR/USD and the current price was 1.4642 then you would move the decimal to the right 2 spaces and the margin required for 1 mini lot is $292.84. If you want to trade the GBP/JPY and the current price of the GBP/USD is 1.6281 then you would move the decimal to the right 2 spaces and the margin required for 1 mini lot is $325.62.

What is the difference between the balance and the equity that appears on my trading platform?

The balance illustrates your closed positions’ Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. taking into account both open and closed positions.

Why can I not trade anything?

Ensure that you have logged in using the trader password and not investor password.

When will I receive a Margin Call Liquidation?

You will receive a margin call liquidation once your Margin Level percentage reaches 100% or lower. Your margin level percentage is the last number listed on your balance bar at the bottom of your platform.

The calculation for this is:(Equity/Margin) x 100 = Margin Level Percentage

You will receive a margin call liquidation when the equity in your account is equal to the margin you are using in your open trades.

Example: Balance: 1,000.00 Equity: 997.00 Margin: 100.00 Free margin: 897.00 Margin level: 997.00%. From this example, the client is using $100 for margin. The client will receive a margin call liquidation when the equity falls to $100 or lower.

Does Mocaz Financial Markets allow trader using Expert Advisor and Script?

Our platform supports such functionalities. There is no restriction on using any Expert Advisor and Script, unless it is manipulating the MetaTrader 4 itself.

Why wasn’t my Take Profit not triggered, while the chart reached the price I had set?

Please note that Sell positions are closed with the Ask (Buy) price. The price the chart showing is the Bid (Sell) price, which is lower than the Ask price. You need to add the spread to the price that you see in the chart in order to get the Ask price.

Is there any possibility of spread widening during the weekend?

Yes, there is a possibility of spread widening during the weekend because of the off market days and low liquidity.

What is a CFD?

A CFD is a contract for Difference. A Contract for Difference is a type of derivative that gives you the exposure and ability to the value of a financial asset (metals, Forex, futures) without the need to physically own the asset. CFD trading gives the trader the upmost flexibility in trading allowing you to trade a huge range of markets, without risk, and anonymously.

Trading Account

How do I open a SmartVault and an account trading?

Steps:

  1. To open a real SmartVault, click the ‘Register SmartVault’ button in Mocaz Financial Markets website. The registration form will first prompt you to enter all necessary account information. Once you finished your registration, an e-mail Verification will be sent to your email.
  2. The e-mail provide confirmation of your successful registration and it will prompt you to activate your SmartVault by clicking the link provided.
  3. After that, you will be directed to SmartVault page (apps.mocaz.com). Please enter your username and password.
  4. To register for a live trading account click on the blue ‘Open Trading Account’ icon on the trading account page.
  5. Then, you can select on the account type you want to open (Micro, Basic, Premium, and ECN) from the navigation menu, and finally, select the leverage that you desire to use.

How long does it take to verify a new SmartVault?

It depends on how quickly you can provide us with the required supporting documents. After you complete the registration, usually it takes 1 to 2 business day to verify your account after you submit ID or Passport and Proof of Residence Documents. If you do not get any reply within three working days, please send an email to [email protected] to check if we have received your documents.

My SmartVault is not verified, is that why I did not receive TAC code?

No. Unverified SmartVault only restricting you from withdrawing your MyVault fund. You might not receiving TAC code due to incorrect phone number registered. Please contact us at [email protected] or reach us via our live chat.

What types of trading accounts does Mocaz Financial Markets offer?

We offer four different trading accounts to suit your needs. All account types provide access to our complete range of financial products and all trading platforms:

  • Micro: minimum deposit $ 10, maximum deposit $ 100.
  • Basic: minimum deposit $ 100, maximum deposit of no limit.
  • Premium: minimum deposit $ 250, maximum deposit of no limit.
  • ECN: minimum deposit $ 500, maximum deposit of no limit.

What is the minimum amount to open an account?

The minimum amount to open a Micro Account is $10.

Does Mocaz Financial Markets offer a free practice account?

Yes, we offer demo trading account for a period of 14 days from last login, so you can practice before you open a live account.

Can I open an account with Mocaz Financial Market if I live in Unites States?

No. Unfortunately we are unable to open accounts for US residents at this time.

Can I open more than one SmartVault?

Yes, you can but with different phone number and email.

How many trading account can I open under one SmartVault?

You may open many trading account under one SmartVault as per wish.

Can I use the same e-mail and same phone number to open a new SmartVault?

No. E-mail and phone number can only be used once. System will prompt error message of "This email has already Registered with us!" when trader trying to register with the same e-mail and phone number.

Can I do internal transfer between my all trading account?

Definitely. You may transfer all your fund from trading account under the same username through Manage Vault system.

Can I transfer funds from my trading account/SmartVault to the trading account/SmartVault of another client username?

No, it is forbidden to transfer funds between different clients’ username accounts.

How do I change my trading account leverages?

You can change leverage by Login to your SmartVault. Then click Trading Account. In this page, you can see change leverage for your trading account.

Why does my Micro account change to Basic account?

Based on the company policy, any Micro trading account that exceed 500% growth, the company have the right to change it to Basic trading account without any prior notice.

How do I change my trading account password?

  1. Open your Mocaz Financial Market MetaTrader platform.
  2. Go to Tools > Options > Choose ‘Server’ page.
  3. Click ‘Change Button’.
  4. Key in your current password & new password.
  5. Click ‘OK’.

Trading Platform

How do I change my trading platform’s password?

  1. Open your Mocaz Financial Market MT4 platform.
  2. Go to Tools > Options > Choose ‘Server’ page.
  3. Click ‘Change Button’.
  4. Key in your current password & new password.
  5. Click ‘OK’

Are your platforms Mac compatible?

Yes, two of our platforms, NetStation and MetaTrader are Mac compatible.

How do I Iog into my MT4 trading platform?

If you are an MT4 user you can log into your terminal from the menu at the top left of the screen. Click “File” and go to “Login”, a new box will appear prompting you to enter your login ID, password, and the server your account has been assigned to.

What are Mocaz server?

For real account, please choose Mocaz.com-Live and for demo account please choose Mocaz.com-Demo

How long does the demo account last for?

Mocaz Financial Markets demo account last 14 days.

What are the spreads on MT4?

Spreads vary depending on the prevailing market conditions; you can view our minimum and average MT4 spreads by clicking on this link: Our Product Range

How do I create a new order in MT4?

There are a number of ways to open a new position in the MT4 terminal.

First you must decide whether you wish to place a market order or a pending order. A market order is an instruction to open a position at the current market price; a pending order is an instruction to open a position when an instrument reaches a certain price predefined by you..

Market orders can be placed in all of the following ways:

      Click the ‘New Order’ button on the ‘Standard’ toolbar > select ‘New Order’ from the ‘Tools’ dropdown menu > press F9, right click an instrument in the ‘Market Watch’ window > Select ‘New Order’, or double-click an instrument in the Market Watch window. Any of the above options will open up the ‘Order’ window.
      From here you can adjust the parameters of the position you are about to open. ’Symbol’ allows you to change the instrument. ‘Volume’ sets the size of the trade (lot). You can also set stop-loss and take-profit values from here. In order to avoid re-quotes at times of high volatility you can check the ‘Standard Deviation’ box at the bottom of the order window. This allows you to set a pip-range that is acceptable to you if the market price deviates from the price you clicked at.
      From here you can click ‘Sell’ to open a short position at the current bid price, or ‘Buy’ to open a long position for you at the current ask price. In order to place a pending order follow the same steps as above but change the ‘Type’ setting from ‘Instant Order’ to ‘Pending Order’. Once this is done, a new dropdown menu will appear, and from here you can specify whether the pending order you are about to place will be a buy limit, sell limit, buy stop or a sell stop and set an expiration for it by checking the appropriate box and setting a date.

Can I access my MT4 account from different computers/devices?

Yes. You can access your MT4 account from different computers at the same time, including the mobile version.

Why I cannot enter my order into MT4?

This may be for a few reasons: You may not have sufficient margin in your account to cover the position you are trying to open. The market price may have changed since you put the order through, if you have set a maximum deviation the difference was greater than the pip-range you specified. In these instances you will receive a re-quote. Your stop-loss and take-profit levels have been set too close to the market price. MetaQuotes has developed a newer version of the trading platform, MT5.

Why isn't Mocaz Financial Markets offering the newer version?

MT4 and MT5 have different strengths. The MT4 platform allows scalping and hedging, which is highly popular, whereas the MT5 does not allow scalping or hedging. Technical indicators and Expert Advisors from MT4 are also not compatible with the new MT5 platform.

Why has my pending order not been executed?

This may be due to not having enough funds to open the position once the pending order has been triggered. It could be that your specified price has not yet been reached. For pending SELL orders, the BID price must reach your specified level, for pending BUY orders, the ASK price must reach your specified level.

Is all trading accounts are allowed to use Expert Advisor (EA)?

Only Basic account is disable for EA. The account is disabled EA to prevent AutocopyTrade duplication without following the Manager.

How do I close a position in MT4?

For an open position to be closed manually you must locate it in the MT4 ‘Terminal’ window. From here you can right-click and select ‘Close Order’, or double-click to bring up the ‘Order’ window and close it from there. If you have set valid stop-loss or take-profit levels your order will be closed automatically when the market price reaches either of the levels you have defined.

Why is the ‘Modify’ button greyed-out when I try to set stop-loss or take profit levels for an existing order?

You have either placed your stop-loss or take profit levels too close to the current price, or you have set them on the wrong side of it. Be aware that unlike long positions (buy orders) when setting stop-loss levels for a short positions (sell orders) the stop loss must be set higher than the current market price and take-profit levels must be set lower than the current market price.

Where can I find my account balance and trade history in MT4?

  • Trade: displays your account’s balance, equity, margin, free margin and margin level as well as any open positions (above these details) and pending orders (below them).
  • Account History: provides you with a complete breakdown of all the orders you have placed including the date and time, type, size, instrument, price at open, take profit and stop loss levels, price and time of close, swap fees and profit.
  • Journal: provides you with a list of all the actions you have taken on your MT4 terminal as well as their time and date.

Can I export my trade history from MT4?

MT4 makes it possible for you to create a trade history report and export it as a separate HTML or EXCEL file. To do this log into your MT4 terminal, click on the ‘Account History’ tab at the bottom of the ‘Terminal’ window. From here you can right-click anywhere inside this window and select ‘Save as Report’, a new window will open prompting you to specify a save location, click ‘Save’ to complete the procedure.

How do I place a pending order in MT4?

Pending orders can be created from the same ‘Order’ window in which market orders are placed. In order to place a pending order change the ‘Type:’ from ‘Instant Execution’ to ‘Pending Order’. Once this is done you will be given the option to place buy limit, sell limit, buy stop and sell stop orders, as well as setting their limit price and expiry date and time.

How do I modify or delete a pending order in MT4?

In certain situations you will need to alter the parameters of a pending order you have placed, or delete it completely. This can be done by locating the order in the ‘Terminal’ window at the bottom of your MT4 screen, currently open orders appear above your account details, whereas orders that have yet to be executed appear below them. Right-click or double-click on the order you wish to modify or delete, in the popup menu that appears click ‘Modify or Delete Order’. This will bring up the ‘Order’ window. From here you can change the price at which the order is triggered, as well as the expiry date of the order, you can also set stop-loss and take-profit levels, or delete it entirely.

Deposits and Withdrawals

What methods can I use to deposit funds into my SmartVault?

Mocaz Financial Markets clients can choose one of the following payment methods to fund their trading accounts:

  • Bank transfer
  • Neteller
  • Local Depositor

How can I obtain your bank details?

Please log in to SmartVault with your account username and password, and then click to ‘Deposit’ through Bank Wire transfer. Once you have filled in the required information, you will receive a Bank transfer form by email which will include all bank details necessary for you to process your payment.

Do you charge any fees for deposits or withdrawals?

We do not charge any commission for depositing or withdrawing via bank wire transfer, however, please be aware that you may be charged by any banks involved in the process. For Visa, MasterCard and co-Branded credit/debit cards, have a fee of 3.25%. Neteller transaction are charged by Mocaz Financial Markets according to their own fee structure.

What are the Local Depositor exchange rates?

Local Depositor's Rate for Indonesia's Client will be adjusted to IDR 13650 per $1.00 Deposit and IDR 13150 per $1.00 Withdrawal. Effective 21st November 2016 00:00 GMT+8. We will review and make adjustment to the deposit/withdrawal rate every calendar month to match with the market movement.

Why has my Credit/Debit Card deposit been declined?

There are a number of reasons for why your credit/debit card may have been declined. You may have gone over your daily transaction limit or exceeded the card’s available credit/debit. Alternatively, you may have entered an incorrect digit for the card number, expiry date or CVV code, please verify that these are correct. Also make sure that your card is valid and has not expired. Finally, check with your issuer to make sure that your card has been authorised for online transactions and that there are not any protections in place that are preventing us from charging it.

How long my fund will be credited into my SmartVault?

Mocaz Financial Markets handles all transactions the day they are received, however, transaction time also depends on the processing time required by the depository Bank. For Bank Wire Transfer and Credit/Debit Card, normally it takes 3-5 business day. For Neteller and Local Depositors, within 24h period.

What is the minimum recommended initial deposit?

Our minimum initial deposit for trading with Mocaz Financial Markets is $500 for MT4 traders. However, you may deposit as little as 10USD at a time.

My IB already approved my deposit request, but I still didn’t receive the fund in my SmartVault?

You will receive the fund only after both your IB and Mocaz Funding Department approved the transaction requested.

Should I verify my SmartVault in order to make deposit/withdrawal?

For withdrawal purpose, your SmartVault need to be verified first in order to make withdrawal. Meanwhile, there is no need to verify your SmartVault if you want to make any deposit. However, we recommend you to verify your SmartVault as soon as possible for withdrawal purpose.

How do I withdraw funds from SmartVault?

To withdraw funds, please log into SmartVaut and make a withdrawal request. To do this click Withdrawal tab button on the sidebar. Our finance department will receive your request and proceed within 24 hours timeline.

I have issue to make withdrawal via Local Depositor. I used to make deposit via Local Depositor, Credit/Debit Card and all methods available. How should I proceed now and what is the process?

Kindly be informed that in this case, you firstly need to clear all the deposit amount previously made via e-currency (Neteller/Credit/Debit Card). Once completed, then you can make the withdrawal via Local Depositor. The exact amount that need to be deducted for each e-currency method could be calculated via Transaction History in SmartVault.

How to withdraw my AutocopyTrade profit?

AutocopyTrade profit will be transferred to AutocopyTrade Vault automatically, then you have to transfer from AutocopyTrade Vault to MyVault. Once the profit credited into MyVault, you can proceed the withdrawal and will be processed within 24 hours timeline.

How to withdraw my own trading profit?

You have to manually transfer your profit from trading account to MyVault. Click SmartVault tab, then you will see Manage Vault box. From here you will be able to transfer funds between your Vault and trading accounts. Select the account that you want to choose to withdraw (transferring to MyVault), key in the amount, request TAC code and finally click proceed button. Once the profit credited into MyVault, you can proceed the withdrawal and will be processed within 24 hours timeline.

Does Mocaz Financial Markets accept transfer funds from third parties?

No. Mocaz Financial Markets only accepts transfer funds from accounts that carry the same name as the client’s.

What are the costs involved in withdrawal using Bank Wire?

Mocaz Financial Markets does not charge fee for a standard withdrawals. However, any fees will be deducted directly by the Banks from the amount requested to be transferred.

Can I withdraw fund if I have open positions/pending order?

Yes, you can. However, you will not be able to withdraw an amount higher than the free equity calculate by the system on your account. Also, if you withdraw most of your free equity, please bear in mind that the risk of seeing your open positions being stopped-out increases, due to less margin available.

Is there a minimum amount I am allowed to withdraw?

No, you can withdraw any amount you wish. However, considering that fees will be charged by other Banks involved in the withdrawal process, it makes sense to request a withdrawal for a sensible amount: Our recommendation is not to request a withdrawal of any amount less than USD 100.00 (or equivalent).

Can I withdraw my fund using different the method to what I used on depositing my SmartVault account? (e.g: Deposit with Bank Wire and withdraw through Neteller)

No. If the deposit was made by wire transfer, funds may be withdrawn using the same method. Same as when you are depositing using Neteller.

Mocaz Finance Department already approved my Withdrawal request using Local Depositor, but I still haven’t receive the fund in my bank account?

You will receive the fund only after Mocaz Finance Department approved the transaction requested.

Affiliates Commission Program

What type of Affiliates commission program that Mocaz Financial Markets offer?

Mocaz Financial Markets offer two types of affiliates. First as a Master Introducing Broker/Introducing Broker and secondly as a normal trader/agent/introducer/referrer where they will enjoy the affiliate commission on every single trade executed by your networks, limited to 3 levels, and depend on your network.

How to register with affiliates program?

In order to register with Mocaz Financial Markets affiliate program as a Master Introducing Broker/Introducing Broker, feel free to contact us at [email protected]. For normal agent / introducer / referrer for Mocaz Financial Markets, you can get you affiliate link in client SmartVault after you have complete your account registration.

Are all trades executed by my network will be counted as my affiliates commissions?

Yes, all trades from your network will be counted as affiliate commission.

How can I check my commission?

You can check your commission under My Commission Area in SmartVault.

What is the minimum withdrawal allowed to transfer commission to my vault?

The minimum withdrawal allowed is 10 USD.

What benefits of reward is offered to partners?

Under this program, for a normal agent/introducer/referrer for Mocaz Financial Markets shall be entitle to enjoy either 0.1 or 0.2 or 0.4 pips for each closed trade that their referral client makes.

Case example: Trader A is in your network an executed a trade. If trader A is directly under your affiliate network, you will gained 0.4 pips Affiliate Commission on every single trade executed by him. If you located above two level of him, you will gained 0.2 pips Affiliate Commission and 0.1 pips Affiliate Commission if you located above 3 level of him.

As a Regional Official, you will gained maximum affiliate commission in case Trader A directly registered under your link!

As an Introducing Broker, you will gained fixed pips affiliate commission in case Trader A directly registered under your link! And the rest will be gained by your Regional Official.

AutocopyTrade

What is AutocopyTrade?

AutocopyTrade is a feature that allows you to automatically copy any trade made by other traders (master account) with a selected condition in lot size, take profit and stop loss area. When these traders executed any positions, it will be instantly copied into your chosen trading account.

How to start AutocopyTrade?

  1. Register with us and create a trading account (Only Basic account is allowed to be a Follower account).
  2. Transfer fund to trading account (minimum USD100.00).
  3. Go to RTC to view other traders’ performance.
  4. Click on your chosen trader username to view his performance and statistics.
  5. Login box will appear once you have click your chosen trader username.
  6. Click on Performance tab, and you can find AutocopyTrade button there.
  7. Then, Settings for Autocopy will appear. Choose your options (Autoscale, Full, Fixed, Dynamic).
  8. Continue with the steps until it is succeed.

What is the function of each options at Trading Tolerance?

AUTOSCALE: Enable Follower to copy Manager's position which automatically calculate the best lot size to be executed based on margin usage percentage derived from scaling both Manager and Follower account trading balance. Preferred option for newbie and intermediate traders.

FULL: Enable Followers to FULLY copying each trade executed, modify or close by their Manager. Followers' trading account will execute the same LOT size used by their manager regardless their trading accounts' balance or margin acquired. Followers are strongly recommended to only use this option with a same or higher margin acquired compared to the Manager they chose.

FIXED: Enable Followers to FIXED the LOT size being executed to their Trading Account by AutocopyTrade their Managers. So, only the execution, stop loss and take profit level will be copied, not the lot size.

DYNAMIC: Enable Followers either to MULTIPLY or DIVIDE the LOT size entered by their Managers, while their Stop Loss and Take Profit level remains the same as per entered by their Managers.

What type of trading account is allowed to be a follower?

Only Basic account is allowed to be a follower.

What type of trading account is allowed to be a manager?

Only Premium account is allowed to become a manager.

How to check whether I have successfully AutocopyTrade a trader?

  1. Login to your SmartVault (SV).
  2. Click on AutocopyTrade on your left panel.
  3. Then click My Portfolio.
  4. There will be a list of your chosen trader (Manager).
  5. If your chosen trader username appear there, that means it is already successful.

How to end AutocopyTrade contract?

  1. Login to your SmartVault (SV).
  2. Click on AutocopyTrade on your left panel.
  3. Then click My Portfolio.
  4. There will be a list of your chosen trader (Manager).
  5. Click on Unfollow button to end the contract.
IMPORTANT: Please make sure there is no open position when you end your AutocopyTrade contract.

What if I still have open position and I already end the contract?

You will have to monitor that position yourself and close it manually. Or else it will become Orphan Post.

How does it works?

CopyTrader is easy as 1 - 2 - 3!
  1. Find the traders you want to copy in RTC.
  2. Follow them and set up your own risk tolerance.
  3. Profit.

Can AutocopyTrade Follower, choose instruments and the ratio of lots for trades to copy to trading account?

No. Follower cannot choose the instruments for AutocopyTrade but they can set their own risk tolerance.

Can AutocopyTrade Follower, cancel a trade copied if he/she consider it potentially unprofitable?

You can close it in MetaTrader, but Autowithdrawal still charge on Follower account.

Can AutocopyTrade Follower, end contract from copying Manager’s account?

Yes, surely can.

Can AutocopyTrade Follower copy more than one Manager?

No. You must end contract with previous manager, then the system will allow you to choose and follow other manager.

How do I minimised my risk?

As always, proper money management will prevent us from losing a lot of money in trading account and consistent trading strategy. You may choose the right/suitable Manager that you want to follow by reviewing their summary. Don’t be distracted by promises of high gains and keep in mind that performance and gain is very subjective. We do recommend client to open few trading account than AutocopyTrade different Managers using those trading account. This will diversifying your investment risk and reward ratio.

Can I place my own trades in the same account I`m using to copy other Manager?

Yes, you can but profit will be considered as AutocopyTrade profit as well, so Auto-Withdrawal and AutocopyTrade Profit Sharing proportion will applies. If you wish to trade on your own, we recommend you to open another trading account.

Why does my copied trade not close after the Manager has close his trade?

If the Manager has partially close his trades, the Follower account will not close that trade.

Can I add more funds to an existing AutocopyTrade account?

Yes, you can add more fund to your trading account. First of all, you must unfollow your Manager, add fund to your trading account from Wallet and lastly, follow back the previous Manager.

Do I always get the same price as the Manager I am copying?

We do our best to ensure execution of all trading activity is as quick as possible. You should experience no delay when copying, so the price should be the same as the Manager you have just copied. However, in times of extreme volatility, when prices are fluctuating erratically, trades may be executed at slightly different prices (price slippage could occur up to 10 pips). This only affects Manager that are either opened or closed during a specific volatile period and does not affect trades that are already open.

How a pending order is copied to an AutocopyTrade follower account?

The pending order is copied to the AutocopyTrade Follower account when it is executed on the Manager account.

How the profit that I gain will be divided?

The profit that you gain will be divided into AutocopyTrade Profit Sharing condition. This process is Auto-Withdrawal. 100% out of the Followers' profit gained from AutocopyTrade will be distributed to:



Profit Sharing
Follower's Profit
( % )
Manager's Profit
( % )
Profit Sharing Commission
( % )
Default 80 10 10
*Premium 80 10 10
70 20 10
60 30 10
50 40 10
40 50 10
*Premium: Manager can set their own profit rather than using the default profit.

Is an AutocopyTrade application approved automatically or personally by Manager?

Our AutocopyTrade system are automatically approved by the system and you as a Follower do not need approval by the Manager.

What is an AutocopyTrade profit sharing?

AutocopyTrade Profit Sharing is proportion applies to both Managers and Followers trading accounts. This profit sharing is automatically calculate when the Follower gain profit from following his Manager.

How much proportion of AutocopyTrade profit sharing?

To be mutually prospered, we, Mocaz Financial Markets already calculated the proportion for every single profit when the position was close. Our profit sharing proportion are categorised as follows:



Profit Sharing
Follower's Profit
( % )
Manager's Profit
( % )
Profit Sharing Commission
( % )
Default 80 10 10
*Premium 80 10 10
70 20 10
60 30 10
50 40 10
40 50 10
*Premium: Manager can set their own profit rather than using the default profit.

I am a manager. How can I change my profit sharing percentage (%)?

  1. Login to your SmartVault (SV)
  2. Click on Trading Account menu
  3. Then, click on Manage Account on chosen trading account number
  4. Click Setting Profit Sharing
  5. There will be a list of Profit Sharing percentage that you can choose from
  6. Choose your preferred Profit Sharing percentage and click Submit
  7. The settings will be saved.

*Please note that this setting can only be changed once in 30 days.

When does the Manager receive his commission for their trades that has been copied?

Manager will receive their commission as soon as when the profit position was close.

What is an Auto-Withdrawal?

Auto-Withdrawal referred as PROFIT WITHDRAWAL in Metatrader4 terminal's history. This withdrawal only applies to follower's TRADING ACCOUNT when a profit positions closed and if the (profit + balance) is greater than total deposits. Auto-Withdrawal is 100% automated, maintained by Mocaz Financial Markets.

When will my profit from AutocopyTrade be credited to my AutocopyVault once it is auto-withdrawn?

Your AutocopyTrade profit will be credited to your AutocopyVault on 12 midnight daily once it is auto-withdrawn. If it is auto-withdrawn from your trading account after 12 midnight, it will be carried forward to the next day.

Does an Auto-Withdrawal applies to Manager account?

No. Managers' PROFITS in their trading account will NOT be automatically withdraw to their AutocopyTrade WALLET, because those profit are 100% theirs. The profit will stay in their TRADING ACCOUNT until they purposely transfer it to their MAIN WALLET for withdrawal or such. Only Follower's PROFITS gained from AutocopyTrade feature will be automatically withdrawn to their AutocopyTrade wallet because there is AutocopyTrade profit sharing proportion applies.

How long my profit from Auto-Withdrawal credited to AutocopyTrade Wallet?

One hour delay after the execution close by the Manager.

What is Profit Sharing Commission?

Apart from AutocopyTrade Profit Sharing, we also develop a mutual attractive program which benefiting to almost every single of our clients and their networks.

  • A Master Introducer Broker: Enjoy 2% Profit Sharing Commission on every single profit gained from AutocopyTrade which made by your network, no level limit!
  • An Introducing Broker: Enjoy 3% Profit Sharing Commission on every single profit gained from AutocopyTrade which made by your network, no level limit!
  • An Introducer: Enjoy 5% Profit Sharing Commission on every single profit gained from AutocopyTrade which made by your direct Affiliate network.

Case example: Trader A using the AutocopyTrade feature. If the trader A is directly under your Affiliate network, you will gained 5% Profit Sharing Commission on every single profit gained from AutocopyTrade which made by him. The more AutocopyTrade users registered using your Referrer/Affiliate link, the more Profit Sharing Commission you will get. It is easy and mutually benefiting to all of our clients!

Mocaz Card

What is a Mocaz Card?

Mocaz Card is a debit card for Mocaz clients. It is secured to your Mocaz SmartVault for easy withdrawals. It is also accepted as a method of payment wherever you see the UnionPay logo.

How can I deposit funds into my Mocaz Card?

Your Mocaz Card can be funded by bank in the fund into our Beneficiary Bank Account. Just login to your Mocaz SmartVault and click Reload Card. Then key in your Mocaz Card Number and reload the amount. Please note that UnionPay Card will charge 2.00 USD or minimum 1% (whichever higher) of your amount for their service charge.

How can I order a Mocaz Card?

You can order a Mocaz Card from your Mocaz SmartVault. Simply log in and click the Mocaz Card widget located beneath the Overview widget on the left hand side of the page. Kindly be advised that only clients who have activated their Mocaz SmartVault and have minimum Vault’s balance of USD30 are eligible for a Mocaz Card.

How do I activate my Mocaz Card?

As soon as your Mocaz Card is approved, you will receive an approval email. In order to activate Mocaz Card you are required to login to your SmartVault and click on Activate Card to fill in your last digit card number and then click on Submit. Then you are required to reload minimum USD10 into your Mocaz Card. Once these steps have been completed your card will be activated.

How long does the process take once I have ordered my Mocaz Card?

Provided we have the correct documentation to proceed with your card approval, please allow 2 - 21 working days for the card to arrive at your delivery address. The time taken may vary according to your location. Please ensure the Shipping Address is complete and correct for smooth delivering process.

How much does Mocaz Card cost?

When registering for your Mocaz Card you will need to have a minimum SmartVault’s balance of USD30. This is also include delivery charges of the Physical Card to your delivery address. Monthly fees will be charged upon your application for the Mocaz Card.

I have forgotten my PIN, what should I do now?

Please contact us via Live Chat or e-mail to [email protected] to log the report. Details needed for the report are your Full Name, Username, Mocaz Card Number, Registered e-mail, Registered Phone Number and your Security Answer.

Note: There is a USD10 processing fees and USD5 up to USD10 courier service charge customer need to bear, and the process will take up to 14 working days. Alternatively, customer can request for card transfer, new card and card to card transfer fees will be charge and this will take 5 working days.

Is Mocaz Card available for all clients?

For the time being, Mocaz Card is only available for clients from Malaysia, Indonesia, Thailand, Singapore and Brunei.

Is there a minimum and maximum deposit for my Mocaz Card?

The minimum deposit for your Mocaz Card is USD10 per day and maximum deposit is USD 10 000 per day. In a month, the maximum amount that you can reload is USD30 000.

What is the maximum balance for a Mocaz Card?

The maximum balance for a Mocaz Card is USD30 000.

What is the maximum amount for ATM daily withdrawal?

The maximum amount for ATM daily withdrawal is USD20 000 per month and USD2000 per time. However it is also depends on your bank allowable limit.

What currencies can I have my Mocaz Card in?

Our Mocaz Card is currently available in USD only.

What if my Mocaz Card is lost, stolen or swallow by ATM machines?

Please contact us via Live Chat or e-mail to [email protected] to log the report. Details needed for the report are your Full Name, Username, Mocaz Card Number, Registered e-mail and Registered Phone Number.

Note: No new card will be replace, and fund have to transfer to new card. New card and card to card transfer fees may charge on customer. Need to order a new card and the card number will be different. The cost for one new card is USD 12.50 and fund transfer fee is USD2.70 per transfer.

What will happen if I decide to cancel my Mocaz Card?

If you decide to cancel your Mocaz Card you will need to withdraw the balance from your Mocaz Card first. You may withdraw it manually from ATM machine. Lastly, send an email request to [email protected] informing them that you wish to cancel your card and we will proceed accordingly.

Why has my request for a Mocaz Card been denied?

The USD30 fee needs to be automatically deducted from your Mocaz SmartVault before your Mocaz Card is approved. If your request has been denied then you may not have sufficient funds in your account. Please deposit funds into your Mocaz SmartVault and try again. Another reason could be that as a new client you have not supplied the correct documentation, or as an existing client we have documents on file for you that are out of date.

When will my Mocaz Card expire?

Mocaz Card are valid for a period of 2 years from the date of issue.

What happens if I do not use my Mocaz Card? Will it be deactivate?

No, it wouldn’t be deactivate. Card will be deactivate until it reaches expiry date. However, you will be charge for the monthly charges unless you wish to deactivate or cancel the card.

Note: There is USD1.00 monthly maintenance fees customer need to bear.

What to do if a cash machine (ATM) doesn’t give you money or swallows your Mocaz Card?

Please contact us via Live Chat or e-mail to [email protected] to log the report. Details needed are your full name, username, Mocaz Card Number, ATM Bank Name, ATM Branch Location, time and date along with reference number if available. You are advisable to try another ATM machines. Please be informed that it may takes 5 to 7 working days for investigation and balance can be retrieve about a month.

Note: This will depend on the response from the bank, it may take 14 working days to 1 month for bank to get back to us.

The reason why unable to withdraw might be because of per month withdrawal limit is exceeded, wrongly select card’s feature on ATM, card damage, etc. If not because of the card problems, then it might be the bank problem. For example, currently only RHB bank in Malaysia is unable to withdraw money using UnionPay card, even though there is UnionPay sign on the ATM machine. This is because there are some issues between RHB bank and UnionPay. In this case, we shall advise the customer to look for other banks.

How do I make a Mocaz Card to Mocaz Card transfer?

First, you will need to send us the card-to-card transfer form with dully filled and signed. Please request for the form to our Live Chat personnel or email to [email protected]. Once the verification has been approved we will proceed with the transfer as per instruction given in the form. You will be notify once the transfer has been done. Please be informed that it may takes up to 3 – 5 working days depend on the information provided and approval.

How long does my Mocaz Card will be activated once ordered?

Once money loaded in the card, the card is activated. Minimum per load is USD10.

Is there any charges if I want to withdraw my money at ATM machine?

Yes, USD3.40 per transaction as agreed between.

Will there be a notification send to me if my Mocaz Card do not contain enough money?

No notification will be send. You need to check via online at website for the balance. (Omnipay Asia)

What security features does Mocaz Card possesses? Is there any other security features other than PIN number?

No, only PIN number required for withdrawal and access into website.

Why I cannot withdraw from ATM machine? I have already activated and reload the card.

This might occur due to some error at the ATM machine. Recommended ATM bank machines are Maybank, CIMB Bank and Hong Leong Bank.

RTC

What is RTC?

RTC is one of Mocaz’s most powerful features. It enables you to see what real people are trading in real-time, find and follow the traders you like and most importantly, AutocopyTrade their trading activity with one “click.” AutocopyTrade will change the way you and all people trade, as it enables you to build a real people-based portfolio.

How does it work?

  1. Click on RTC button on top right of our website or click this link: View RTC
  2. Find the username of the trader that you want to autocopy.
  3. Set up your Copy Trade features.
  4. Manage your people-based portfolio.

We encourage you to engage with the trader you are copying in order to gain insight into their strategies. Our RTC is all about openness, and your Popular Investors would love to explain the reasons behind their decisions.

I would like to AutocopyTrade the top performing traders. Where can I find them?

Use the search function on “Trader Ranking” tab, it will sort username alphabetically. Then you may browse the list according to your preference.

How do I choose top performing traders?

The rankings are based on total gain or winning ratio. We use several different filters and criteria to rank our top traders. Filters include, but are not limited to the following and may differ for different time periods selected:

  • Minimum number of positions opened or closed for a time period
  • Minimal winning ratio for a period
  • Minimal average position duration
  • Maximum ratio of high leveraged trades
  • Maximum leverage amount placed in a single trade
  • Minimal total investment for the period

We are continuously improving our ranking algorithms and therefore, our ranking criteria may change from time to time. If you believe you should have been ranked and do not see your name on the list you are more than welcome to contact us

Can I AutocopyTrade a trader that is not listed in the rankings?

Of course! We give you the freedom to copy whoever you like. If you have spotted someone you want to copy, go ahead! Just search for the names in “Trader Ranking” box. Functionality remains exactly the same as for a ranked investor.

Can I be guaranteed a certain monthly gain?

Nothing can be guaranteed when it comes to investing performance, so we think it is best to set goals and expectations and choose wisely when deciding who to AutocopyTrade. Please also bear in mind that past performance is not indicative of future results.

How do I promote myself to public even though I am not ranked in the Top Performers?

We do offer “Broadcast” feature for you to exploit the functionality. By using it, saying ‘hi’ to your fellow traders will much attract them to view your Profile. In the section, promoting the best setting to AutocopyTrade your account will boost a kick start to gain attention.

I have registered for Premium account. Unfortunately when I search at “Trader Ranking”, none of my name appear. Why is that happening?

The requirement of trading account which appear in Trader Ranking at RTC are:

  • Not a Basic or Micro trading account.
  • Not a Follower trading account.
  • Once the trading account is deleted, it will not appear in Trader Ranking anymore although complying with the above characteristics.

Please refer to our Live Support if your trading account complying with all the above characteristics but do not appear in RTC Trader Ranking.

Why my trading account do not appear in Top Performers/Performance Index ranking?

The requirement of trading account which appear in Top Performers/Performance Index at RTC are:

  • Trading account balance must be more than USD500
  • Active trader (if not active trade for two weeks, your trading account will not appear at Top Performers/Performance Index in RTC)
  • Account manager and free account (not either manager or follower)
  • Not a Follower account
  • Not a Basic or Micro account

What kind of trading account that appear in RTC system?

The requirement of trading account which appear in Trader Ranking at RTC are:

  • Not a Basic or Micro trading account.
  • Not a Follower trading account.
  • Once the trading account is deleted, it will not appear in Trader Ranking anymore although complying with the above characteristics.

How I want to change/update My Profile in RTC?

You may change/update your profile in RTC by following steps below:

  • Go to RTC page
  • Click Login on top right of the RTC page
  • Key in your SmartVault login details
  • Click Profile Setting

How I want to state a comment to a specific manager?

You may search for your Manager wall by following steps below:

  • Click Trader Ranking at RTC Home page
  • Key in your preferred Manager username and click Search
  • Your Manager wall will appear and you may post a comment at the Comment box

What is the difference between Top Performers and Performance Index?

Top Performers ranking is based on profit gained by traders and is shown in percentage value. Top 10 most profitable trader will appear at Top Performers ranking. Meanwhile for Performance Index, it is based on percentage of risk taken by the trader (low risk/high risk) Top 10 low risk trader will appear at Performance Index ranking.

Google Authenticator

What is Google Authenticator (Two-Factor Authentication)?

Google Authenticator is a mobile security application based on two-factor authentication that helps to verify user identities before granting them access to SmartVault. When you enable your Google Authenticator, you add an extra layer of security to your account.

How to activate my Google Authenticator?

  1. Login to your SmartVault and go to “My Profile”. Then, click on “Security” and choose your smartphone Operating System (OS) for Google Authenticator download direction.
  2. Once you have download the Google Authenticator, you have to scan the barcode given and please enter the passcode given in the required field and click “Submit”.
  3. Next, click “Done” to end the process.
  4. Then logout from your SmartVault and re-login to activate your GA code.

Is it compulsory to activate my Google Authenticator?

No, but it is advisable for your to have it, in order to ensure an extra level of security when you sign in to SmartVault and do any changes from either of your devices - computer or mobile.

What is the purpose of this Google Authenticator?

It is designed to help prevent unauthorised users from accessing your account with just a stolen password.

What if I want to continue using the TAC?

Yes, you can since all account is by default will be using TAC as their main option of security.

Is it possible to change from Google Authenticator back to usual TAC?

Yes, you can just login to your SmartVault and go to “My Profile”. Then, click on “Security” tab, choose SMS option and Submit. Logout your SmartVault and re-login to see the changes.

My phone just got stolen. How can I get my Google Authenticator to login my SmartVault?

Please immediately contact our Live Chat support or send us an email at [email protected] to reset your Google Authenticator function. Once the function has been reset, you will login to your SmartVault by using the password only.

I have few smartphones, can I have the Google Authenticator application in all of my smartphones?

No, you cannot as Google Authenticator application is only applicable for one smartphone per SmartVault. However, if you have registered with few of SmartVault accounts, you can use your Google Authenticator (in one smartphone) for all of your accounts.

I have a new phone, what if I want to move the Google Authenticator to my new phone?

  1. Please contact our Live Chat support or send to us an email at [email protected] to reset your Google Authenticator.
  2. Then, login to your SmartVault and go to “My Profile”. Click on “Security” and choose your smartphone OS for setup instruction.
  3. Once you have scan the barcode according to your smartphone type, please enter your code in the required field and click “Submit”.
  4. Next, click “Done” to end the process.
  5. You will have to logout from your SmartVault and re-login to activate your GA code.

How to deactivate the Google Authenticator?

Please contact our Live Chat support or send to us an email at [email protected] to reset your Google Authenticator. Once you has reset your Google Authenticator, it will be deleted from your SmartVault Login page.