Registration: 15th May 2017
Contest Duration: 29th May - 22nd June 2017
This FAQs cover the list of questions that are asked most often from our clients. Our team of expertise redefines our clients’ evolution by providing an interactive enquiries’ platform to answer your questions.
If you have any enquiries that are not addressed in the FAQs, you may contact us for further clarification. Please note that these FAQs are subject to change according to current update(s).
We do allow any trading strategy, including scalping.
Leverage is the ratio of a margin amount to the borrowed amount: 1:100, 1:200, 1:300. 1:100 leverage means that, to open a trade, you should have 100 times less amount than the amount of a trade. In Mocaz Financial Markets, you may choose the leverage from 1:1 to 1:300.
It is impossible to give a fixed maximum as it entirely depends on the market. Spreads are usually higher during important news announcements or in volatile markets.
In Mocaz Financial Markets, all account are swap free/rollover free/Islamic account by default.
The number of symbols you see is set up in your platform settings. In order to extend the quotes list, please right click on the Market Watch window and select "Show all symbols".
In Market, we provide two type of instrument which are Trade Able Instrument and View only Instrument. Those view only instrument could be identified by their grey color and without dot (.) at their back. The rest are Trade Able Instrument. If you want to see the position which are executed in trading chart, please open the instrument with dot (.) at the back. For example EURUSD. / GBPUSD. / USDJPY. etc.
No, all trading orders are executed automatically, execution is STP (Straight-Through Processing).
Mocaz Financial Markets guarantees the execution of Stop Loss orders. However, during fast markets or gaps, there is probability of a large slippage.
The equity protection functionality provides traders with control of risk of loss. Traders are given the possibility to automatically close all positions beyond a certain equity drawdown level.
The amount of margin required to place a trade depends on which currency pair you are trading. If the currency pair starts with USD then it would simply require $200 margin for 1 mini lot trade, or $2,000 margin for 1 standard lot trade. If the currency pair does NOT start with USD then you would take the base currency, and find the pair that is matched with USD. Take the current price for that pair which is matched with USD and move the decimal to the right 3 spaces. This will tell you the current margin requirement for a 1 standard lot trade. Move the decimal to the right 2 spaces, and this will tell you the current margin requirement for a 1 mini lot trade, etc.
For example: If you are trading the USD/JPY it would require $200 margin for 1 mini lot trade. If you want to trade the EUR/USD and the current price was 1.4642 then you would move the decimal to the right 2 spaces and the margin required for 1 mini lot is $292.84. If you want to trade the GBP/JPY and the current price of the GBP/USD is 1.6281 then you would move the decimal to the right 2 spaces and the margin required for 1 mini lot is $325.62.
The balance illustrates your closed positions’ Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. taking into account both open and closed positions.
Ensure that you have logged in using the trader password and not investor password.
You will receive a margin call liquidation once your Margin Level percentage reaches 100% or lower. Your margin level percentage is the last number listed on your balance bar at the bottom of your platform.
The calculation for this is:(Equity/Margin) x 100 = Margin Level Percentage
You will receive a margin call liquidation when the equity in your account is equal to the margin you are using in your open trades.
Example: Balance: 1,000.00 Equity: 997.00 Margin: 100.00 Free margin: 897.00 Margin level: 997.00%. From this example, the client is using $100 for margin. The client will receive a margin call liquidation when the equity falls to $100 or lower.
Our platform supports such functionalities. There is no restriction on using any Expert Advisor and Script, unless it is manipulating the MetaTrader 4 itself.
Please note that Sell positions are closed with the Ask (Buy) price. The price the chart showing is the Bid (Sell) price, which is lower than the Ask price. You need to add the spread to the price that you see in the chart in order to get the Ask price.
Yes, there is a possibility of spread widening during the weekend because of the off market days and low liquidity.
A CFD is a contract for Difference. A Contract for Difference is a type of derivative that gives you the exposure and ability to the value of a financial asset (metals, Forex, futures) without the need to physically own the asset. CFD trading gives the trader the upmost flexibility in trading allowing you to trade a huge range of markets, without risk, and anonymously.
It depends on how quickly you can provide us with the required supporting documents. After you complete the registration, usually it takes 1 to 2 business day to verify your account after you submit ID or Passport and Proof of Residence Documents. If you do not get any reply within three working days, please send an email to [email protected] to check if we have received your documents.
No. Unverified SmartVault only restricting you from withdrawing your MyVault fund. You might not receiving TAC code due to incorrect phone number registered. Please contact us at [email protected] or reach us via our live chat.
We offer four different trading accounts to suit your needs. All account types provide access to our complete range of financial products and all trading platforms:
The minimum amount to open a Micro Account is $10.
Yes, we offer demo trading account for a period of 14 days from last login, so you can practice before you open a live account.
No. Unfortunately we are unable to open accounts for US residents at this time.
Yes, you can but with different phone number and email.
You may open many trading account under one SmartVault as per wish.
No. E-mail and phone number can only be used once. System will prompt error message of "This email has already Registered with us!" when trader trying to register with the same e-mail and phone number.
Definitely. You may transfer all your fund from trading account under the same username through Manage Vault system.
No, it is forbidden to transfer funds between different clients’ username accounts.
You can change leverage by Login to your SmartVault. Then click Trading Account. In this page, you can see change leverage for your trading account.
Based on the company policy, any Micro trading account that exceed 500% growth, the company have the right to change it to Basic trading account without any prior notice.
Yes, our MetaTrader is iOS compatible.
If you are an MT4 user you can log into your terminal from the menu at the top left of the screen. Click “File” and go to “Login”, a new box will appear prompting you to enter your login ID, password, and the server your account has been assigned to.
For real account, please choose Mocaz.com-Live and for demo account please choose Mocaz.com-Demo
Mocaz Financial Markets demo account last 14 days.
Spreads vary depending on the prevailing market conditions; you can view our minimum and average MT4 spreads by clicking on this link: Our Product Range
There are a number of ways to open a new position in the MT4 terminal.
First you must decide whether you wish to place a market order or a pending order. A market order is an instruction to open a position at the current market price; a pending order is an instruction to open a position when an instrument reaches a certain price predefined by you..
Market orders can be placed in all of the following ways:
Yes. You can access your MT4 account from different computers at the same time, including the mobile version.
This may be for a few reasons: You may not have sufficient margin in your account to cover the position you are trying to open. The market price may have changed since you put the order through, if you have set a maximum deviation the difference was greater than the pip-range you specified. In these instances you will receive a re-quote. Your stop-loss and take-profit levels have been set too close to the market price. MetaQuotes has developed a newer version of the trading platform, MT5.
MT4 and MT5 have different strengths. The MT4 platform allows scalping and hedging, which is highly popular, whereas the MT5 does not allow scalping or hedging. Technical indicators and Expert Advisors from MT4 are also not compatible with the new MT5 platform.
This may be due to not having enough funds to open the position once the pending order has been triggered. It could be that your specified price has not yet been reached. For pending SELL orders, the BID price must reach your specified level, for pending BUY orders, the ASK price must reach your specified level.
Only Basic account is disable for EA. The account is disabled EA to prevent AutocopyTrade duplication without following the Trader.
For an open position to be closed manually you must locate it in the MT4 ‘Terminal’ window. From here you can right-click and select ‘Close Order’, or double-click to bring up the ‘Order’ window and close it from there. If you have set valid stop-loss or take-profit levels your order will be closed automatically when the market price reaches either of the levels you have defined.
You have either placed your stop-loss or take profit levels too close to the current price, or you have set them on the wrong side of it. Be aware that unlike long positions (buy orders) when setting stop-loss levels for a short positions (sell orders) the stop loss must be set higher than the current market price and take-profit levels must be set lower than the current market price.
MT4 makes it possible for you to create a trade history report and export it as a separate HTML or EXCEL file. To do this log into your MT4 terminal, click on the ‘Account History’ tab at the bottom of the ‘Terminal’ window. From here you can right-click anywhere inside this window and select ‘Save as Report’, a new window will open prompting you to specify a save location, click ‘Save’ to complete the procedure.
Pending orders can be created from the same ‘Order’ window in which market orders are placed. In order to place a pending order change the ‘Type:’ from ‘Instant Execution’ to ‘Pending Order’. Once this is done you will be given the option to place buy limit, sell limit, buy stop and sell stop orders, as well as setting their limit price and expiry date and time.
In certain situations you will need to alter the parameters of a pending order you have placed, or delete it completely. This can be done by locating the order in the ‘Terminal’ window at the bottom of your MT4 screen, currently open orders appear above your account details, whereas orders that have yet to be executed appear below them. Right-click or double-click on the order you wish to modify or delete, in the popup menu that appears click ‘Modify or Delete Order’. This will bring up the ‘Order’ window. From here you can change the price at which the order is triggered, as well as the expiry date of the order, you can also set stop-loss and take-profit levels, or delete it entirely.
Mocaz Financial Markets clients can choose one of the following payment methods to fund their trading accounts:
Please log in to SmartVault with your account username and password, and then click to ‘Deposit’ through Bank Wire transfer. Once you have filled in the required information, you will receive a Bank transfer form by email which will include all bank details necessary for you to process your payment.
We do not charge any commission for depositing or withdrawing via bank wire transfer, however, please be aware that you may be charged by any banks involved in the process. For Visa, MasterCard and co-Branded credit/debit cards, have a fee of 3.25%. Neteller transaction are charged by Mocaz Financial Markets according to their own fee structure.
Local Depositor's Rate for Indonesia's Client will be adjusted to IDR 13650 per $1.00 Deposit and IDR 13150 per $1.00 Withdrawal. Effective 21st November 2016 00:00 GMT+8. We will review and make adjustment to the deposit/withdrawal rate every calendar month to match with the market movement.
There are a number of reasons for why your credit/debit card may have been declined. You may have gone over your daily transaction limit or exceeded the card’s available credit/debit. Alternatively, you may have entered an incorrect digit for the card number, expiry date or CVV code, please verify that these are correct. Also make sure that your card is valid and has not expired. Finally, check with your issuer to make sure that your card has been authorised for online transactions and that there are not any protections in place that are preventing us from charging it.
Mocaz Financial Markets handles all transactions the day they are received, however, transaction time also depends on the processing time required by the depository Bank. For Bank Wire Transfer and Credit/Debit Card, normally it takes 3-5 business day. For Neteller and Local Depositors, within 24h period.
Our minimum initial deposit for trading with Mocaz Financial Markets is $500 for MT4 traders. However, you may deposit as little as 10USD at a time.
You will receive the fund only after both your Trading Coach and Mocaz Funding Department approved the transaction requested.
For withdrawal purpose, your SmartVault need to be verified first in order to make withdrawal. Meanwhile, there is no need to verify your SmartVault if you want to make any deposit. However, we recommend you to verify your SmartVault as soon as possible for withdrawal purpose.
To withdraw funds, please log into SmartVault and make a withdrawal request. To do this click Withdrawal tab button on the sidebar. Our finance department will receive your request and proceed within 24 hours timeline.
Kindly be informed that in this case, you firstly need to clear all the deposit amount previously made via e-currency (Neteller/Credit/Debit Card). Once completed, then you can make the withdrawal via Local Depositor. The exact amount that need to be deducted for each e-currency method could be calculated via Transaction History in SmartVault.
AutocopyTrade profit will be transferred to AutocopyTrade Vault automatically, then you have to transfer from AutocopyTrade Vault to MyVault. Once the profit credited into MyVault, you can proceed the withdrawal and will be processed within 24 hours timeline.
You have to manually transfer your profit from trading account to MyVault. Click SmartVault tab, then you will see Manage Vault box. From here you will be able to transfer funds between your Vault and trading accounts. Select the account that you want to choose to withdraw (transferring to MyVault), key in the amount, request TAC code and finally click proceed button. Once the profit credited into MyVault, you can proceed the withdrawal and will be processed within 24hours business days.
No. Mocaz Financial Markets only accepts transfer funds from accounts that carry the same name as the client’s.
Mocaz Financial Markets does not charge fee for a standard withdrawals. However, any fees will be deducted directly by the Banks from the amount requested to be transferred.
Yes, you can. However, you will not be able to withdraw an amount higher than the free equity calculate by the system on your account. Also, if you withdraw most of your free equity, please bear in mind that the risk of seeing your open positions being stopped-out increases, due to less margin available.
No, you can withdraw any amount you wish. However, considering that fees will be charged by other Banks involved in the withdrawal process, it makes sense to request a withdrawal for a sensible amount: Our recommendation is not to request a withdrawal of any amount less than USD 100.00 (or equivalent).
You are not allowed to withdraw your fund using different method to how you deposited your SmartVault. If you deposited via wire transfer, you can ONLY withdraw via the same method, which is wire transfer.
You will receive the fund only after Mocaz Finance Department approved the transaction requested.
Mocaz Financial Markets offer two types of affiliates. First as a Master Trading Coach/Trading Coach and secondly as a normal trader/agent/introducer/referrer where they will enjoy the affiliate commission on every single trade executed by your networks, limited to 3 levels, and depend on your network.
In order to register with Mocaz Financial Markets affiliate program as a Master Trading Coach/Trading Coach, feel free to contact us at [email protected]. For normal agent / introducer / referrer for Mocaz Financial Markets, you can get you affiliate link in client SmartVault after you have complete your account registration.
Yes, all trades from your network will be counted as affiliate commission.
You can check your commission under My Commission Area in SmartVault.
The minimum withdrawal allowed is 10 USD.
Under this program, for a normal agent/introducer/referrer for Mocaz Financial Markets shall be entitle to enjoy either 0.1 or 0.2 or 0.4 pips for each closed trade that their referral client makes.
Case example: Trader A is in your network an executed a trade. If trader A is directly under your affiliate network, you will gained 0.4 pips Affiliate Commission on every single trade executed by him. If you located above two level of him, you will gained 0.2 pips Affiliate Commission and 0.1 pips Affiliate Commission if you located above 3 level of him.
As a Regional Official, you will gained maximum affiliate commission in case Trader A directly registered under your link!
As an Introducing Broker, you will gained fixed pips affiliate commission in case Trader A directly registered under your link! And the rest will be gained by your Regional Official.
This is RTC’s most powerful features. It enables you to experience what real people are trading in real-time, search and connect the traders you like the most, and finally Autocopying their trading activity by simply select AutocopyTrade® or also known as ACTR (Auto-Controlled Trade Replication) system. It will enable you to replicate a professional portfolio management by building a real people-based portfolio.
*Traders need to have a SmartVault® e-wallet with minimum deposit requirement before you can start AutocopyTrade®.
ACTR or also known as Auto-Control Trade Replication system is an Autocopy trade system that enable the investor to replicate their desired Trader’s trade with a full control. It comprises ACTR account type, customizable amount invested by the investors, Position Sizing and ACTR protective system.
It is always a risk when it comes to Financial trading. However, with the introduction of our ACTR’s protective system; it gives a full flexibility for the Investor to adjust the AutocopyTrade® according to their risk tolerance.
*Time-Freeze is not available until further notice.
Position Sizing allow Investor to have a complete flexibility and full control of their Autocopy trading. It comprises of Passive, Aggressive and Stop mode. Deposit made by the Investor, or what we called NET DEPOSIT (ND) will act as a margin to replicate the Trader’s trades.
*The minimum capital required in order to perform ACTR.
There are 4 ACTR position sizing which are predefined set up. These settings allow Trader to set an optimized executable trading Lot Size regardless of the size traded by the Traders. User may choose which position sizing suits their preferences.
NOTE: It is advisable for you to consult our authorized Trading Coach for assistance because each Trader may apply a different risks tolerance and trading strategies.
Users are given the option to select traders from the Traders’ sorting – based on his/her performance, to choose the best Trader and starts AutocopyTrade®. It is advisable to consider the performance of the Trader based on their RTC scoring and further evaluate their statistical parameter on the Advanced Statistics page.
The profit that you gain will be divided into AutocopyTrade® Profit Sharing condition. This process is Auto-Withdrawal™*. 100% out of the Investor profit gained from AutocopyTrade® will be distributed to:
Please note, any changes on Profit sharing distribution is allowed only ONCE a month.
Auto-Withdrawal™ referred as “AW” in Metatrader4 terminal's history (Comment). This withdrawal only applies to Investor's TRADING ACCOUNT when a profit positions closed greater than net deposit, ND. Auto-Withdrawal™ is 100% automated, maintained by Mocaz Financial Markets Ltd.
Traders for ACTR1000 and ACTR3000 are given an option to enable or disable Auto-Withdrawal™.
Real-time update as of the recent transaction.
We only display the overall Top 10 traders based on the following criteria:
It is advisable for Investor to monitor and manually close all open positions before you end the contract with the current ACTR investment.
Shall you disregard the situation, any running AutocopyTrade positions made by the Trader will be *automatically closed by the system.
*IMPORTANT: In case of any dispute, the decision taken by the management of Mocaz Financial Markets Limited will be final and binding.
Mocaz Card is a debit card for Mocaz clients. It is secured to your Mocaz SmartVault for easy withdrawals. It is also accepted as a method of payment wherever you see the UnionPay logo.
Your Mocaz Card can be funded by bank in the fund into our Beneficiary Bank Account. Just login to your Mocaz SmartVault and click Reload Card. Then key in your Mocaz Card Number and reload the amount. Please note that UnionPay Card will charge 2.00 USD or minimum 1% (whichever higher) of your amount for their service charge.
You can order a Mocaz Card from your Mocaz SmartVault. Simply log in and click the Mocaz Card widget located beneath the Overview widget on the left hand side of the page. Kindly be advised that only clients who have activated their Mocaz SmartVault and have minimum Vault’s balance of USD30 are eligible for a Mocaz Card.
As soon as your Mocaz Card is approved, you will receive an approval email. In order to activate Mocaz Card you are required to login to your SmartVault and click on Activate Card to fill in your last digit card number and then click on Submit. Then you are required to reload minimum USD10 into your Mocaz Card. Once these steps have been completed your card will be activated.
Provided we have the correct documentation to proceed with your card approval, please allow 2 - 21 working days for the card to arrive at your delivery address. The time taken may vary according to your location. Please ensure the Shipping Address is complete and correct for smooth delivering process.
When registering for your Mocaz Card you will need to have a minimum SmartVault’s balance of USD30. This is also include delivery charges of the Physical Card to your delivery address. Monthly fees will be charged upon your application for the Mocaz Card.
Please contact us via Live Chat or e-mail to [email protected] to log the report. Details needed for the report are your Full Name, Username, Mocaz Card Number, Registered e-mail, Registered Phone Number and your Security Answer.
Note: There is a USD10 processing fees and USD5 up to USD10 courier service charge customer need to bear, and the process will take up to 14 working days. Alternatively, customer can request for card transfer, new card and card to card transfer fees will be charge and this will take 5 working days.
For the time being, Mocaz Card is only available for clients from Malaysia, Indonesia, Thailand, Singapore and Brunei.
The minimum deposit for your Mocaz Card is USD10 per day and maximum deposit is USD 10 000 per day. In a month, the maximum amount that you can reload is USD30 000.
The maximum balance for a Mocaz Card is USD30 000.
The maximum amount for ATM daily withdrawal is USD20 000 per month and USD2000 per time. However it is also depends on your bank allowable limit.
Our Mocaz Card is currently available in USD only.
Please contact us via Live Chat or e-mail to [email protected] to log the report. Details needed for the report are your Full Name, Username, Mocaz Card Number, Registered e-mail and Registered Phone Number.
Note: No new card will be replace, and fund have to transfer to new card. New card and card to card transfer fees may charge on customer. Need to order a new card and the card number will be different. The cost for one new card is USD 12.50 and fund transfer fee is USD2.70 per transfer.
If you decide to cancel your Mocaz Card you will need to withdraw the balance from your Mocaz Card first. You may withdraw it manually from ATM machine. Lastly, send an email request to [email protected] informing them that you wish to cancel your card and we will proceed accordingly.
The USD30 fee needs to be automatically deducted from your Mocaz SmartVault before your Mocaz Card is approved. If your request has been denied then you may not have sufficient funds in your account. Please deposit funds into your Mocaz SmartVault and try again. Another reason could be that as a new client you have not supplied the correct documentation, or as an existing client we have documents on file for you that are out of date.
Mocaz Card are valid for a period of 2 years from the date of issue.
No, it wouldn’t be deactivate. Card will be deactivate until it reaches expiry date. However, you will be charge for the monthly charges unless you wish to deactivate or cancel the card.
Note: There is USD1.00 monthly maintenance fees customer need to bear.
Please contact us via Live Chat or e-mail to [email protected] to log the report. Details needed are your full name, username, Mocaz Card Number, ATM Bank Name, ATM Branch Location, time and date along with reference number if available. You are advisable to try another ATM machines. Please be informed that it may takes 5 to 7 working days for investigation and balance can be retrieve about a month.
Note: This will depend on the response from the bank, it may take 14 working days to 1 month for bank to get back to us.
The reason why unable to withdraw might be because of per month withdrawal limit is exceeded, wrongly select card’s feature on ATM, card damage, etc. If not because of the card problems, then it might be the bank problem. For example, currently only RHB bank in Malaysia is unable to withdraw money using UnionPay card, even though there is UnionPay sign on the ATM machine. This is because there are some issues between RHB bank and UnionPay. In this case, we shall advise the customer to look for other banks.
First, you will need to send us the card-to-card transfer form with dully filled and signed. Please request for the form to our Live Chat personnel or email to [email protected]. Once the verification has been approved we will proceed with the transfer as per instruction given in the form. You will be notify once the transfer has been done. Please be informed that it may takes up to 3 – 5 working days depend on the information provided and approval.
Once money loaded in the card, the card is activated. Minimum per load is USD10.
Yes, USD3.40 per transaction as agreed between.
No notification will be send. You need to check via online at website for the balance. (Omnipay Asia)
No, only PIN number required for withdrawal and access into website.
This might occur due to some error at the ATM machine. Recommended ATM bank machines are Maybank, CIMB Bank and Hong Leong Bank.
RealTrader Community (RTC) is a social trading ecosystem whereby user can create social profile, interact with other user to discuss, share and learn trading ideas, strategies and utilize the collective wisdom of many to make a better judgment in related to financial markets. RTC is designed to let you discover trading ideas, showcase your talents to a large and active community of traders.
It is a gateway for public interest to tap into the biggest financial market liquidity which is estimated to worth $1.2 Quadrillion the size. With RTC, user can perform autocopy trading which allow user to mirror the consistent winning traders. The advanced statistics features designed to analyze various statistical metrics to evaluate traders’ performance in real time. You can finally have a quick access to our innovative financial charting tools which make easier for users to analyze the market and share it with the network.
The term Investor (also known as Follower) refers to who AutocopyTrade® a Trader. The term Trader (also known as Manager) refers to an authorized Trader who can be autocopied by Investor.
Google Authenticator is a mobile security application based on two-factor authentication that helps to verify user identities before granting them access to SmartVault. When you enable your Google Authenticator, you add an extra layer of security to your account.
No, but it is advisable for your to have it, in order to ensure an extra level of security when you sign in to SmartVault and do any changes from either of your devices - computer or mobile.
It is designed to help prevent unauthorised users from accessing your account with just a stolen password.
Yes, you can since all account is by default will be using TAC as their main option of security.
Yes, you can just login to your SmartVault and go to “My Profile”. Then, click on “Security” tab, choose SMS option and Submit. Logout your SmartVault and re-login to see the changes.
Please immediately contact our Live Chat support or send us an email at [email protected] to reset your Google Authenticator function. Once the function has been reset, you will login to your SmartVault by using the password only.
No, you cannot as Google Authenticator application is only applicable for one smartphone per SmartVault. However, if you have registered with few of SmartVault accounts, you can use your Google Authenticator (in one smartphone) for all of your accounts.
Please contact our Live Chat support or send to us an email at [email protected] to reset your Google Authenticator. Once you has reset your Google Authenticator, it will be deleted from your SmartVault Login page.
We only accept Visa and MasterCard at the moment.
Kindly log into your SmartVault account and click on Deposit. Choose RegularPay as your deposit method and fill in the details before Submit the request. You will then be directed to the RegularPay page to continue with your transaction.
Yes. For deposit below than USD100, you will be charged with 4.8% + USD 0.50 fee. For example, if you deposit with USD20, the fee will be automatically deducted from the amount and you will receive USD 18.54 in your SmartVault. However, for deposit above than USD100, the fee will be absorbed by Mocaz.
The deposit is usually credited to MyVault within 24 hours. If your deposit is not credited to your SmartVault within 24 hours of your transaction submission, please contact us via live chat or send us a ticket to [email protected]
The minimum amount to deposit via credit/debit card is USD20.
The maximum amount to deposit via credit/debit card is USD5000
There are a number of reasons for the declination of your credit/debit card. You may have reached your daily transaction limit or exceeded the card's available credit/debit card. Another reason is that you might have entered an incorrect digit for the card number, expiry date or CVV code, kindly verify that these are correct. Kindly make sure that your card is valid and has not expired. Finally, kindly double check with the issuer to make sure that your card has been authorized for online transaction and no any protection settings that is preventing us from charging it.
To send us your withdrawal request, please log into your SmartVault, click on Withdrawal tab button on the sidebar and choose RegularPay method. Our Finance Department will receive your request and proceed within 24 hours timeline.
There will be a fixed fee USD10 for withdrawal purposes and it will be deducted directly by the Banks from the amount requested to be transferred. However, if the withdrawal amount exceeds USD100, Mocaz Financial Market will absorb the fee.
The minimum amount for withdrawal is USD11. However, considering that the fees will be charged by other Banks involved in the withdrawal process, the request of a withdrawal for a sensible amount is available.
No, the maximum amount to withdraw will be your previous total deposit amount using credit/debit card. For example, if you have deposited with the total of USD 500, therefore the maximum amount you may have to withdraw is USD500.
Withdrawals by credit/debit card are usually processed within 1 working day and may take approximately 5 to 7 working days to appear on your statement due to banking system.
In this case, you will have to clear all the deposit amount previously made via E-Currency method (Neteller/Credit/Debit Card). Once complete, you may make a withdrawal request through Local Depositor. The exact amount that need to be deducted for each E-Currency method can be calculated based on your Transaction History in your SmartVault.
Please avoid using the third party account as your transaction will be rejected and your funds will be refunded with the fees that will charge to you.